Introduction

At Bob’s Discount Furniture, we understand how important timely and reliable delivery of your new furniture is. This shipping policy outlines key information about our delivery services, delivery fees and timeframes, our carrier partners, what to expect during delivery, how to prepare for delivery, steps to take if your delivery is delayed or damaged, and who to contact if you have any questions or issues.

We work hard to ensure a smooth, convenient delivery process so you can enjoy your new Bob’s furniture as soon as possible. Please review the sections below so you know what to expect and how to best prepare for your scheduled delivery date.

Delivery Services Overview

Bob’s Discount Furniture provides delivery services for most zip codes across the 48 contiguous United States. We partner with top national and regional freight carriers to deliver your items safely and on schedule.

Delivery Timeframes

Lead times can vary by item, delivery destination, carrier routes and availability, warehouse stock, and other factors. Please refer to your order confirmation and delivery estimate email for your specific delivery timeframe.

Delivery Fees

Please refer to your order checkout page and confirmation emails for exact delivery fee quotes based on your items, requested services, and delivery location.

Delivery Area

We deliver to homes and businesses located within the 48 contiguous United States. Bobʼs Discount Furniture does not deliver to P.O. boxes, APO boxes, territories, protectorates, or outside the continental United States at this time.

Please note we may not be able to deliver to some extreme rural locations, islands, remote areas lacking road access, or regions only accessible seasonally due to weather constraints. Please contact us to confirm delivery service eligibility if you are located in a remote area.

Delivery Carrier Partners

We work with a network of national and regional freight carriers to provide reliable delivery across the 48 contiguous states. Our partners include top names like UPS Freight, J.B. Hunt, Estes, Old Dominion Freight Line, Saia LTL Freight, R+L Carriers, Southeastern Freight Lines, and other leading carriers.

The delivery carrier assigned to each order depends on the delivery destination, types of items ordered, special services requested, carrier routes/availability, and other factors.

Tracking Your Delivery

Your order confirmation email(s) will contain tracking information linking you to the shipping carrier’s tracking website and mobile app so can monitor the transportation status as your items make their way to you. Tracking updates may include:

Please note that tracking information may not populate until 1-2 days after your order ships from our warehouse. Tracking updates also depend on scans by the shipping carrier, which occur at key points along the transit route rather than real-time location tracking.

What To Expect On Delivery Day

Delivery Time Window

The carrier will contact you 1-3 days before your scheduled delivery date to confirm your delivery date and preferred delivery time frame.

We communicate your ideal delivery time window to our carrier partners, though the actual delivery time is dependent on the driver’s route schedule. Most deliveries typically occur between 9AM and 7PM on your scheduled date.

Contact On Delivery Day

Prior to delivery, the carrier should contact you to inform you that your delivery truck is en route and provide an estimated delivery arrival time.

If your delivery requires coordination (like furniture assembly, haul-away, or installation), our delivery team or a technician will also call when they are 30-60 minutes away from your home.

Identification & Signature

Please have all adult individuals (age 18+) present during the delivery. Our delivery teams are required to match IDs for all individuals signing for the delivery before unloading begins.

When your items arrive, the adult recipient must:

Unloading & Room Placement

Preparing For Delivery

Proper preparation by the customer helps ensure a smooth, efficient delivery. Please follow these steps before your scheduled delivery date:

Measure Doorways & Paths

Clear Clutter Along The Path

Clean Delivery Room

Secure Pets

Parking Space

Delivery Reschedules, Delays and Issues

Despite best efforts, furniture delivery delays or damage can occasionally happen. Please follow these steps in case your delivery is rescheduled, delayed, or arrives with defects or missing parts.

Reschedules

Delivery dates may need to shift in rare cases due to carrier transportation issues, weather events, high order volumes, item availability, other factors.

If we need to reschedule, our logistics team will contact you directly as soon as possible to coordinate a new delivery date conveniently based on your schedule. We appreciate your flexibility in working with us to ensure you still receive your order promptly.

Delays

If your delivery does not arrive as originally scheduled and we haven’t contacted you yet about rescheduling, this likely means your items are delayed in transit:

Damaged or Defective Items

Please thoroughly inspect all items at the time of delivery prior to signing for acceptance.

If you discover any damage or defects:

Missing or Incorrect Items

If any items from your order are missing or incorrect when delivered:

Receiver Inspection Guidelines

As receiver, take responsibility to carefully inspect all items delivered before accepting. If signed for as delivered without noting issues, we unfortunately cannot honor post-delivery damage claims since there is no way to prove condition at actual time of delivery.

Our goal is always your complete satisfaction with your order condition and delivery experience. Please contact us immediately about any delivery issues so we can make it right.

Customer Service Contacts

If you have any questions about our shipping policies, need help preparing for delivery, do not receive delivery tracking information as expected, or have any delivery issues, please contact our Bob’s Discount Furniture customer service team.

Customer Service Hours

Important Contact Information

Our friendly, knowledgeable customer service team is happy to assist with any questions related to your order, shipping updates, delivery coordination, missing/damaged item resolution, replacement parts, and any other needs.

On behalf of everyone here at Bob’s Discount Furniture, we sincerely appreciate you choosing us. We look forward to conveniently delivering your new furniture soon! Please contact us if you have any other questions during the purchase or delivery process.