Introduction

Bob’s Discount Furniture (“Bob’s,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy is designed to explain how we collect, use, share, and protect the personal information you provide to us when you access our website, purchase our products or services, or engage with us in other related ways ‒ whether in our stores, over the phone, or through other communications platforms.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions. By accessing the Bob’s website or using any Bob’s products or services, you agree to the terms and conditions of this Privacy Policy.

What Information We Collect

Information You Provide Directly to Us

We collect information you provide directly to us, such as:

Information We Automatically Collect from Use of Our Website and Services

We may automatically collect certain types of usage information when you access our Services through any device. For instance, we may collect your IP address, browser type, unique device identifier, pages visited, the time, frequency and length of your visits, or information about the third party site from which you arrived.

The data we automatically collect depends on the context of your interactions with us and the choices you make ‒ including your privacy settings and the products/services you use. We may also obtain data about you from third parties.

Specific automatically-collected information may include:

Information We Collect from Social Media Platforms

We may collect information about you from social media platforms, for instance when you interact with Bob’s Discount Furniture on social media. The data shared depends on each platform’s privacy policies and your privacy settings there. Information collected may include things like:

Please remember social media platforms have their own privacy policies, terms and conditions, which we do not control. If you choose to link your social media account with Bob’s Discount Furniture, whether temporarily through technologies like Facebook Login or more permanently so we can provide you with exclusive content ‒ you should first familiarize yourself with the privacy policy, terms and conditions applicable for that particular platform.

How We Use Collected Information

Bob’s Discount Furniture uses the personal data we collect for legitimate business purposes including:

Providing Products, Services and Features

We use your personal information as necessary for providing the services, products or features offered on our website, through our stores and customer contact centers to individuals seeking to buy Bob’s Discount Furniture products or otherwise interact with our company. For instance, to:

Analytics, Website Functionality and Product Improvement

We use data for analytics purposes and to improve functionality and user experience, for instance to:

Advertising

We utilize data for advertising in areas like:

Information Sharing and Disclosure

Bob’s Discount Furniture does not sell or otherwise disclose personal data we collect about you, except as described below. We share information in a limited number of circumstances where we believe it’s appropriate, for instance:

Within the Bob’s Discount Furniture Family Companies

We may share your personal data with subsidiaries, joint ventures or other companies under common control (“Affiliates”) ‒ in accordance with law ‒ for business purposes consistent with this policy.

With Trusted Third Party Service Providers

We may share your personal data with reputable third party organizations that perform services on our behalf like payment processing, order fulfillment, website hosting, inventory management, infrastructure, analytics etc.

These Service Providers are given limited access only as necessary to perform those services for us. They are required to protect personal data through contractual obligations and only permitted to use it for the purpose of carrying out the services on our behalf.

For Corporate Transactions

Personal data may be transferred to another entity if we go through a business transition like a merger, acquisition, liquidation or sale of all or some portion of company assets. If Bob’s Discount Furniture or substantially all of its assets are sold or transferred, your personal information will reasonably likely be transferred under substantially similar terms of this Privacy Policy.

To Comply with Laws or Protect Rights

There may also be instances when we disclose your personal data without providing advance notice:

Should such an event occur, we will make reasonable efforts to only disclose information relevant and necessary for the purpose consistent with applicable law.

Aggregate or De-Identified Information

We may disclose aggregate statistics about users — information about how groups use Bob’s Services that does not identify any individual person. We may provide third parties with aggregate data about purchases for marketing or research purposes.

Your Choices and Privacy Rights

Bob’s believes you should have meaningful control over how your personal data is collected, used and shared. Upon request we will provide you with information about data we hold about you. You also have the right to request removal of certain data we have collected, as described below. Please note, we may retain certain data where necessary for our legitimate business purposes. For instance, some residual data may remain within backup files or logs, which by design are not immediately removed from systems.

Marketing Communications

If at any time you wish to adjust your marketing preferences, you may contact us to opt-out from direct marketing communications. If you have created an online account with Bob’s Discount Furniture, you may also manage certain email subscription preferences from within your account profile.

Access or Rectify Data

If you set up a registered account, you can access much of your data within the account itself. If you contact us, we will make reasonable attempts to accommodate verified requests: (i) detailing what personal data we have about you; (ii) rectifying any inaccurate, outdated or incomplete data we have; or (iii) erasing applicable personal data about you. If you are unable to update your personal data within your account settings yourself, please reach out for help modifying data or operational records we utilize for your everyday use of Bob’s Services — such as registered details, loyalty identifiers and account transactions.

Restrict or Object to Uses

You have the right to request reasonable restrictions on our use of your personal data or object for legitimate reasons to particular types of use. We will honor such requests within reason taking into account administrative burden, costs or detriments to other individuals and limits of technology. Note we may retain copies to comply with legal obligations or insurance policies.

Right not to be subject to Automated Decision-Making

You have the right to object to automated decisions made about you based solely on technological means without human involvement ‒ such as profiling, or decisions made solely by automated means without human intervention. Please know Bob’s Discount Furniture does not currently carry out automated decision making affecting customers.

Revoke Consent

For processing based on consent, you have the right to withdraw your consent without detriment by contacting us.

Please note your ability to access, update or have data deleted may change in some cases if it conflicts with legal obligations or causes issues for other individuals. We will consider all requests and provide an explanation if they cannot be accommodated.

File Complaints

Should you wish to share a concern about our privacy practices, we encourage you to notify us first so we have an opportunity to address the issue directly. If you feel we still have not handled your complaint satisfactorily after contacting us, you may also file complaints through:

The state’s Attorney General
The Federal Trade Commission Bureau of Consumer Protection.

Data Security & Retention

Bob’s takes reasonable efforts to protect information collected from loss, misuse, unauthorized access or disclosure, alteration or destruction through security measures like encryption and SSL technology. Offline data is similarly protected from unauthorized access through firewalls, passwords and other tools. Physical access controls are utilized for servers with personal data along with data backup, redundancy and disaster recovery systems.

Sensitive payment card data is immediately encrypted at point of sale. Certain personal account data may be retained by Bob’s Discount Furniture for extended time solely as required to meet legal or insurance requirements around maintaining business transaction records. Otherwise, Bob’s retains collected information only as long as required to accomplish the purpose for which it was collected, or as permitted for legal reasons.

Children’s Privacy

Bob’s website and services are meant for adults. We do not intentionally gather personal data nor target services towards children under age of 13. Should we discover personal data has accidentally been collected on minors without verifiable consent of a parent or guardian, we will take steps to delete said information as promptly as possible.

Changes to this Privacy Policy

As our organisation, products and client needs evolve, this Privacy Policy may also change over time. We will not reduce your legal rights or protections under this Privacy Policy without your explicit consent. You should check back periodically and review the most current version of our Privacy Policy. If we modify policy to permit use of personal data in ways materially different than stated at time of collection, we will notify you of changes through website posting, email or other communication permitting you opportunity to consent.